FAQ

PRODUCTS

• DO THE COLORS ON THE PRODUCT PICTURES MATCH THE COLORS OF THE ARTICLES?

  We do our utmost to photograph the clothing as truthfully as possible. However, sometimes the colors in the photo may differ slightly from the real colors, depending on the light or the setting of your screen. When describing the article you will at least find a color description, but if you still have doubts about the color, feel free to email our customer service at webshop@close-up.be.

• I HAVE MY DOUBTS ABOUT A CERTAIN SIZE?

  Our sizes do not always correspond to the standard sizes. That is why we personally add the necessary information about the sizes. If a certain garment is slightly smaller or more spacious, we will report this in the product description. If you still have doubts, you can always email our customer service, webshop@close-up.be. Don't forget to mention the article number. You will quickly receive appropriate advice from us so you can order with confidence.

• WHAT IS TU?

  TU stands for Taille Unique, which means that there is no size bar for that garment. There is only 1 size for everyone. Usually this garment has a generous waist.

• DO YOU ALSO HAVE GIFT VOUCHERS?

  Yes! Gift vouchers are the ideal gift to surprise someone and let her choose her favorite items. Ordering is easy: just go to “Gift vouchers” and choose a voucher with the amount of your choice. You can choose to sent the gift voucher to yourself or directly to the recipient. Simply fill in your friends details at the delivery address. Gift vouchers can only be used in the store and not in our webshop.

• I’VE RECEIVED A GIFT CARD. HOW DO I USE IT?

  Congrats! We hope you enjoy it. For the time being, you can’t use the gift voucher on our webshop, but you can visit our stores. Feel free to take a look and let our teams assist you to choose the best outfit.
  
  Find our stores here:

  CLOSE-UP Sint-Denijs-Westrem

  Loofblommestraat 23
  9051 Sint-Denijs-Westrem
  09 330 41 77

  CLOSE-UP Beveren
  Grote Markt 16,
  9120 Beveren
  03 298 61 19
  
  CLOSE-UP Izegem
  Grote Markt 14
  8870 Izegem
  051 43 77 88

  CLOSE-UP Lochristi
  Dorp-West 16
  9080 Lochristi
  09 398 44 48

• ARE THE ARTICLES ON THE WEBSHOP THE SAME AS IN THE PHYSICAL CLOSE-UP SHOPS?

  The sizes available on the website correspond to stock in our warehouse. If a certain size is no longer available, it will therefore not be available in the web store. But don't worry, sometimes a certain item is released again, for example if another customer canceled their order. Or if the stock is replenished again.
  
  Would you like a size that is currently out of stock? Leave your e-mail address on the article page in question and you will receive a message from us as soon as your size is replenished. Is there a CLOSE-UP store in your area? It is also possible to check with the local store if they have the desired item of clothing in your size, you can reserve the item trough our site. Be sure to keep the item number to hand, so you can be helped quickly.

  
  CLOSE-UP Sint-Denijs-Westrem
  Loofblommestraat 23
  9051 Sint-denijs-westrem
  09 330 41 77
  sdw@close-up.be
  
  CLOSE-UP Beveren
  Grote Markt 16,
  9120 Beveren
  03 298 61 19
  bev@close-up.be
  
  CLOSE-UP Izegem
  Grote Markt 14
  8870 Izegem
  051 43 77 88
  ize@close-up.be

  CLOSE-UP Lochristi
  Dorp-West 16
  9080 Lochristi
  09 398 44 48
  loc@close-up.be

• CAN I PLACE AN ORDER THROUGH THE PHYSICAL CLOSE-UP SHOPS?

  No. The webshop is separate from our stores. Our sales advisors can explain the color or size of an article, but they cannot send you the articles. The articles can only be bought through our webshop. Do you have a specific question regarding the webshop? Don't hesitate to get in contact with us. Just send a mail to our customer service, webshop@close-up.be. Mails will be answered as quickly as possible.
  
  

• WHAT IS YOUR BIGGEST SIZE?

  Depending on the supplier, this can be L or XL. It is our experience that most of our brands are rather small. Therefor we try to inform you with more information about the sizes on our webshop.

• HOW CAN I BE SURE IF MY DESIRED SIZE IS STILL AVAILABLE?

  The sizes available on the website correspond to what we have in stock in our warehouse. If a certain size is no longer in stock, it will not be available in the webshop. But don't worry: sometimes a certain item is released again, for example when another customer cancels an order for the same item. Or when the stock is replenished. Would you like a size that is currently out of stock? Leave your e-mail address on the article page in question and we will notify you as soon as your size has been restocked. Is there a CLOSE-UP store near you? Then you can also ask them if they have the desired garment in your size, and leave it aside. Be sure to keep the article number at hand, so you can be helped quickly. This is where you can go:
  
  

  CLOSE-UP Sint-Denijs-Westrem
  Loofblommestraat 23
  9051 Sint-Denijs-Westrem
  09 330 41 77

  
  CLOSE-UP Beveren
  Grote Markt 16,
  9120 Beveren
  03 298 61 19
  
  
  CLOSE-UP Izegem
  Grote Markt 14
  8870 Izegem
  051 43 77 88

  
  CLOSE-UP Lochristi
  Dorp-West 16
  9080 Lochristi
  09 398 44 48
  
  Our sizes do not always correspond to the standard sizes. That is why we personally add the necessary information about the sizes. If a certain garment is slightly smaller or more spacious, we will report this in the product description. If you still have doubts, you can always email our customer service, webshop@close-up.be. Don't forget to mention the article number. You will quickly receive appropriate advice from us so you can order with confidence.